The Centre de référence en agriculture et agroalimentaire du Québec (hereinafter referred to as “CRAAQ” or “we”) operates the website www.craaq.qc.ca.
 

Introduction

Collected information and its use

What is personal information?

Other types of information could be considered as being personal information if they are related to other information enabling your identification.
 

Information use

Collection of information – Forms, cookies and automatic data transfer

• When you become a client or a member of the CRRAQ through one of our websites, by mail, by fax or by telephone;
• When you register for a contest or a promotion from the CRAAQ through one of our websites, by mail or by fax;
• When you make online purchases through one of our websites;
• When you register online for an activity, including webcasting;
• When you subscribe to our electronic newsletters;
• When you answer our online surveys;
• When you contact us by telephone, by mail or by email to make a request or to comment on our services or websites (in these cases, we store this information in our files for a certain period of time and the disclosure of your identity and personal information is voluntary);
• A portion of the information is gathered via forms that you have voluntarily consented to provide us with that contain information that concerns you. Another portion of the information is gathered via cookies. Moreover, certain information that might not be directly associated to you might be transmitted by the navigation tool you use.

Cookies

Automatic data transfer

Disclosure of your personal information

Security

CRAAQ responsibilities: Data storage, transfer and security

The CRAAQ complies with SSL secure communications protocols to ensure that each transaction is carried out in a secure fashion. Moreover, your payment is made directly through Desjardins, if applicable.
 

Following a transaction, the CRAAQ does not retain any data related to your credit card, which is why you must re-enter this information for every new transaction.

If however, online credit card payment is something you are concerned about, it is possible for you to use other methods (mail, telephone or fax) to carry out an order or a registration. Our contact information regarding all payment methods is indicated under the tab Terms and Conditions of Sale.

To our foreign clients: it is possible for us to store your personal information in servers that are not located in your country. The storage conditions comply with the principles set out in this policy.
 

Your responsibility: Consent and password

You are responsible of the information provided, as well as the confidentiality of the identification data, your username and password, if necessary. The CRAAQ may not be held responsible of an unauthorized use of this information by a third-party. In the event that the confidentiality of this information is compromised, it is important to promptly notify the CRAAQ so as to prevent fraudulent use of your identity.
 

For a secure browsing: links to third-party sites

Right to access information, comments and complaints

Centre de référence en agriculture et agroalimentaire du Québec (CRAAQ)

Reserves

Introduction

Terms and Conditions of Sale for publications published by the CRAAQ

• This policy does not apply to libraries and schools.
• The delivery address must be in Canada (exceptions apply for certain regions considered remote).
• The minimum purchase must be $55 before taxes, per order and delivery address.
• The minimum amount of $55 does not include electronic documents (PDF).
• The cancellation of one or more items ordered that reduces the total order to less than $55 before taxes, a change of address or change of mode of delivery can cause lose of free shipping.

• By Internet from the publications catalogue available at www.craaq.qc.ca. Payment must be made by credit card (Visa or MasterCard). You will receive an email from Desjardins as well as from the CRAAQ confirming the transaction.

• By telephone, contact our customer service at 418 523-5411 or 1 888 535-2537. You may pay by credit card (Visa or MasterCard), or by cheque or postal money order sent by mail (please write down the order number given to you by our customer service or your cheque or money order).

• By mail or fax, send us your completed purchase order
  • By mail: (with your payment by cheque, postal money order or Visa or MasterCard credit card number):

• By fax: 418 644-5944 (a Visa or MasterCard credit card number is mandatory).

Terms and Conditions for the registration to events organized by the CRAAQ

• Payment by credit card (Visa or MasterCard) is mandatory.
• You will receive an email from the CRAAQ confirming that we have received your registration and that it has been processed. Thereafter, the total sum of your transaction will be charged to your credit card.
• A student that registers online must send documented proof (photocopy of student ID) to the CRAAQ, either by attaching a PDF file, or by sending the photocopy by mail or by fax, in order to benefit of a student rate. When a transaction is made online, the student must pay the full price, and once the evidence is validated, a refund will be made on the credit card used for the online payment.

• Use the registration form from the booklet or the PDF form available on the website.
• Return the completed form:
  • By mail (with your payment by cheque, postal money order or Visa or MasterCard credit card number):             

• By fax: 418 644-5944 (a Visa or MasterCard credit card number is mandatory).
• Students registering by mail or by fax must send documented proof (photocopy of student ID) with their registration form in order to benefit of a student rate.

Reserves